Warranty and Politics

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Synthetic Grass

Synthetic Grass: 10 years on fading


Ezdeck Decking

Limited warranty

Ezclip Composite Tile : 5 years
Ezdeck Design Composite decking board : 5 years
Ezdeck Natural Composite decking board : 15 years
Ezdeck Elite Composite decking board: 25 years

Ezfence Fencing

Limited warranty

Composite fencing Ezfence Design: 10 years
Composite boards : 10 years Composite posts : 5 years

Composite fencing Ezfence Natural : 15 years
Composite boards : 15 years Composite posts : 9 years

                                                                              Composite fencing Ezfence Elite : 25 years                                                                           
Composite boards : 25 years Aluminum post: 25 years

Delivery at home or to your business – You must provide a sufficient number of people upon receipt of the order at the place of delivery. The carrier does not have the mandate to unload the order. The customer is responsible for unloading his own order. The transport company makes a call to the customer within two hours before shipment, but we can not guarantee this and we will not be held responsible for any error or delay from the transport company. A second option is offered to the customer, which is the possibility to pick up the order from the closest pick-up location to your home. The customer must notify SGC at the time of purchase.

Installation and Preparation of Synthetic Grass, Composite Wood or Composite Wood Fence – SGC would not be responsible for any installation or preparation of synthetic grass, composite wood or composite wood fence as we are manufacturer and distributor. Any errors, omissions or problems arising from the installation or preparation of the surface by an installer must be resolved with the installer, without any possible involvement on the part of SGC, even if the latter has offered Training or information related to the installation.

Price Error in Submission – Price errors in submissions due to a computer problem will not be attributable to SGC and the customer will not be able to claim the wrong amount in his favour at the time of his purchase. SGC will be able to correct the price error at any time.

Policy on the quantity of material offered in our submissions – SGC strives to offer submissions as accurately as possible for your projects. However, we do not guarantee the quantities of materials offered for your synthetic grass, composite wood and composite fence projects. It is the responsibility of the customer to ensure that the quantities offered in the tenders are sufficient to carry out the project bid. SGC therefore disclaims any responsibility for the quantity of the materials tendered. The customers have the responsibility to pay the products missing with the shipping. 

Refund or Cancellation Policy – Any item returned in its original condition can be exchanged or refunded within 30 days of the date of purchase. There are no refundable or exchangeable custom orders and cut products. No refund will be accepted due to carrier delay. If a problem arises, SGC reserves the right to authorise or refuse a refund or cancellation of an order at its discretion. If a refund is made, a 20% return fee will be deducted from the amount to be refunded to the customer.

Urban Planning By-laws – SGC is not responsible for any regulations concerning the planning of the installation area. The customer must verify himself whether he is allowed to install his synthetic grass at the desired location.



Get 5% off on your second line of maintenance-free materials.
Get 10% off on your second and third line of maintenance-free materials.
* Not combinable with any other promotion
The additional ranges are calculated on the smallest amounts

The Maintenance-Free Promotion is valid only on synthetic turf (PERFECT LAWN SERIES), composite fencing (EZFENCE ELITE) and composite wood decks (EZDECK ELITE). The Maintenance-Free Promotion does not apply to products already on sale. The Maintenance Free Promotion can not only be applied to one product unit, but must be applied to an entire project of the second and third additional range. This promotion is valid for a limited time.

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