Artificial Grass Warranty SGC – Perfect Lawn Series
Lead Free Certificate SGC – Perfect Lawn Series
UV Resistant Certificate SGC – Perfect Lawn Series
Ezpad 25mm & 45 mm | Tests & Certificates
Composite Decking Ezdeck™
|EzDeck Design||10 years|
|EzDeck Natural||20 years|
|EzDeck Natural+||20 years|
|EzDeck Elite||25 years|
Ezclip Deck Tiles
|EzClip Design||1 year|
|EzClip Natural||2 years|
|EzClip Natural+||2 years|
|EzClip Elite||3 years|
|EzClip Grass Tiles||3 Years|
|EzClip Quartz and Slate||3 Years|
In the first place, you must prepare a sufficient number of people upon the receipt of your order. With this in mind, the carrier company will not have any mandate to unload your order. In fact, the client is explicitly responsible for unloading their order. In case of a home delivery, the transport company will call the client twenty-four hours and two hours prior to its shipment. However, we cannot guarantee delivery time, we will not be held responsible for any errors or delays due to the transport company.
Installation of Synthetic Grass, Composite Wood or Composite Wood Fence
Another key point, SGC will not be held responsible for the installation or preparation of all our products. To clarify, any errors or issues that arise from the installation of these products must be resolved without involving SGC. This is, even if the latter offered training or information pertaining to its installation.
In the third place, price errors due to technical issues cannot be attributable to SGC. To put it another way, the customer cannot use the error to their favour at the time of their purchase. In that case, SGC will correct the price error at any point in time during the transaction.
Additionally, SGC strives for submissions to be as accurate as possible. However, SGC does not guarantee that the quantity of materials offered in the submission will be sufficient for your project. In effect, the client is specifically responsible to ensure that these quantities are sufficient to carry out the project bid. Under those circumstances, the client has the responsibility to pay for the missing products alongside a shipping fee.
Refund and Cancellation Policy
You can exchange or refund items returned in their original condition within 30 days of the date of original purchase. However, there are no refunds or exchanges for custom cut products. Furthermore, no refunds can be issued due to carrier delays. At the same time, SGC has the right to authorize or refuse a refund as well as the cancellation of an order at its discretion. Moreover, if a refund is made, a 20% return fee will be deducted from the refunded amount.
Urban Planning By-laws
Lastly, SGC is certainly not responsible for any regulations pertaining to the installation area. Unquestionably, the client must verify these regulations themselves, whether they are allowed to install synthetic turf at the desired location.