Artificial Grass Warranty SGC – Perfect Lawn Series
Lead Free Certificate SGC – Perfect Lawn Series
UV Resistant Certificate SGC – Perfect Lawn Series
Ezpad 25mm & 45 mm | Tests & Certificates
Ezclip Deck Tiles™
|Ezclip Design||1 year|
|Ezclip Natural||2 years|
|Ezclip Elite||3 years|
|Ezclip Premium||5 years|
|Ezclip Turf, quartz, ocean et slate||3 years|
In the first place, you must prepare a sufficient number of people upon the receipt of your order. With this in mind, the carrier company will not have any mandate to unload your order. In fact, the client is explicitly responsible for unloading their order. In case of a home delivery, the transport company will call the client twenty-four hours and two hours prior to its shipment. However, we cannot guarantee delivery time, we will not be held responsible for any errors or delays due to the transport company.
Contractor reference for your projects
Many contractor or company references are requested from us for a turnkey service with our products. Contractors and/or companies that may have been referred to you are for informational purposes only. It is the client’s responsibility to ensure that they have the qualifications required to complete any project. Consequently, GSQ-SGC shall not be liable, without exception, for any remedies, rights, claims, debts, demands or proceedings, of any nature whatsoever, in the event of any problem(s) with the contractors and/or companies that may have been referred to you.
In the third place, price errors due to technical issues cannot be attributable to SGC. To put it another way, the customer cannot use the error to their favour at the time of their purchase. In that case, SGC will correct the price error at any point in time during the transaction.
Additionally, SGC strives for submissions to be as accurate as possible. However, SGC does not guarantee that the quantity of materials offered in the submission will be sufficient for your project. In effect, the client is specifically responsible to ensure that these quantities are sufficient to carry out the project bid. Under those circumstances, the client has the responsibility to pay for the missing products alongside a shipping fee.
Refund and Cancellation Policy
You can exchange or refund items returned in their original condition within 30 days of the date of original purchase. However, there are no refunds or exchanges for custom cut products. Furthermore, no refunds can be issued due to carrier delays. At the same time, SGC has the right to authorize or refuse a refund as well as the cancellation of an order at its discretion. Moreover, if a refund is made, a 20% return fee will be deducted from the refunded amount for all composite decking boards, composite fencing boards and all the alluminium extrusion and aluminium parts. No refund on the glue.
Urban Planning By-laws and place of installation
Lastly, SGC is certainly not responsible for any regulations pertaining to the installation area, as well as in relation to the places in which the customer wishes to install our products. The customer must check himself whether he has permission to install our products in the desired location and whether the product is compatible with his project.